DO YOU PROVIDE BILINGUAL SERVICE?
Absolutely. EnVivo Tickets provides fully bilingual service in English and Spanish for venues, event producers, production companies, and ticket buyers—from managed onboarding to customer service.
CAN YOU HANDLE NIGHTCLUB EVENT PRESALES?
Yes. EnVivo can manage presales for nightclub tables, bottle packages, VIP areas, and other custom guest experiences. We tailor the packages, access options, and service proposal to your event.
Who handles customer service for ticket buyers?
EnVivo Tickets handles ticket-buyer customer service and serves as the direct contact for questions and support calls. This keeps ticketing inquiries with our team while venues, producers, and production companies focus on delivering the guest experience.
Who does EnVivo Tickets work with?
EnVivo Tickets works with event venues, event producers, and event production companies focused on venues and events with capacity for 250+ attendees. Our team manages onboarding, ticketing setup, and the service upgrades selected for each event.
Can you work with our existing website?
Yes. Your audience can come through your own website, a dedicated event landing page, or an EnVivo event page. We’ll help choose the best route for your event.
Do you support reserved seats and VIP tickets?
Yes. We can set up general admission, assigned seating, hybrid layouts, ticket tiers, and VIP options according to your event’s needs.
Can you help market the event too?
Absolutely. Event landing pages, branding, promotional creative, email campaigns, and merchandise are among our upgradeable services. Choose the services that suit your event, with scope and pricing outlined in your proposal.
How do ticketing fees work?
Your proposal outlines ticketing fees and the pricing for your selected service upgrades. Marketing, websites, branding, merchandising, signage, props, and door staffing can each be tailored to your event and budget.
Can buyers save tickets to their phone’s wallet?
Yes. After purchase, buyers can add their tickets to Apple Wallet on iPhone or Google Wallet on Android, so their tickets are easy to find when they arrive.
How can I upgrade my event services?
Build on your ticketing with marketing campaigns, event websites, merchandising, branding and creative, signage, props, and staffing. Each upgrade has its own agreed scope and pricing, so you can build the right service package for your event.
Can you track our event marketing campaigns?
Yes. EnVivo can set up Meta Ads tracking, TikTok Ads tracking, and Google Analytics for your event marketing. We agree on the tracking setup and reporting scope in your proposal, with these services available as upgrades.
Can I receive text reminders before the event?
Yes. You can select optional text reminders at checkout. Pricing is set by the event producer and displayed before purchase.
Can I add Refund Protection to my tickets?
Yes. Refund Protection is an optional purchase at checkout for an additional fee. Review the provider’s eligibility, covered circumstances, exclusions, and claim terms before selecting it. Refund eligibility is determined by the provider’s terms and the circumstances of the claim.
Can EnVivo manage signage, props, and merchandise?
Yes. On-site signage and props can be managed through EnVivo Tickets. Merchandising, branding, and creative are also available as upgrades, each with its own scope and pricing. Ask for a proposal tailored to your event’s requirements.
I bought tickets. Where should I go for help?
EnVivo Tickets is your point of contact for ticket-buyer customer service. Contact our team ↗ with your event name and order reference so we can assist you directly.